It took a while before a security woman arrived. Before we separated later on she identified herself to me as Wendy Thomas, Security Team leader, North Terminal She asked me endless questions. Repeating the same questions again and again. Please be reminded that I was a 57 years old woman after a non-sleep night very tired, exhausted who wanted to get back to my commitments.
A short while afterwords the security superior of Wendy Thomas arrived and began talking very badly to me as if I did anything wrong. She was surprised I wanted them to give me back my passport and take me back to my luggage. Instead of doing that, she repeated again and again the same questions as if I was a terror suspect.
At one point she even threatened to call the police — a development I really would want to have happened as I felt someone has to protect me. After a long while — over an hour — Wendy Thomas took me to a bus which took me back, I found my luggage and left the airport traumatized and upset. My complaint to you is that in such a situation of multiple choices at the bottom of the aircraft staircase there should be a person asking passengers what is their destination and directing them accordingly.
We were notified and called in to see what we should do the Are Lingus rep that we spoke to gave us an alternative we could fly to JFK or to Boston or wait a day then fly to BDL. JFK was out because i would have to have had some one drive from where we live to pick us up and that would have been a 7 hr round trip drive never mind the wait at the air port.
We could not stay another night because of budget restraints. On the flight we found out from other passengers that we could have stayed one more night and Are Lingus would have put us up.
Then we could have flown into BDL the next day, that would have been perfect. No one offered us any of these options,not the rep we talked to on the phone there was no announcement on the plain that people from the BDL flight would be ferried from Boston. So we got off the plane in Boston called our ride who was still an hour away and took the taxi ride Are Lingus offered us.
WE are Appalled at the way Are Lingus treated us. We hope this is not the norm. I have tried to change flights on line but it wont let me.
Living in Singapore so rang Australia office. They cant help but advised I need the Irish desk. This is a great way to stop any contacts as one has the pay for the priviledge! Surely Aer Lingus you can do better than this. This is a cynical way to manage any dissatisified customers or customers with queries ensuring there is no easy way to find an on line contact. I have sent a long letter to you in July and in Sept received a case number Case Reference: I am very disappointed with this customer service and would appreciate if you could reply at your earliest convenience.
I found it rather unusual that the Air Lingus customer support agent told me that Air Lingus does not have a mechanism to provide immediate confirmation of having received notification from a customer of the cancellation of a flight. The lack of doing so places your customers in limbo — indeed jeopardy — should the airline fail to find or otherwise properly marshal such records. I have flown from the U. My latest journey was flying on Aer Lingus from Orlando, Fl.
When I first purchased my ticket in August, , I chose what I thought would be an excellent seat. My 3 previous journeys were flying on American, Air Canada, and British Airways and my seats were nery comfortable. This, however, was not the case with my Aer Lingus flight. From the very first moment I sat down, I was under severe discomfort. Though I had much more than enough legroom, I could not get my bottom all the way back in the seat because it was much too narrow.
I would ask that Aer Lingus would upgrade my ticket to a better seat that would not be painful. If I need to spent an additional several hundred dollars, I will regretfully do so. I ask that you would help make my return journey mush more pleasant. I am just wondering if you accept citizen cards for people travelling from Dublin to london heathrow?
I am not having my passport with me right now. Is citizencard id enough? Could someone please email me a contact address for complaints department in Dublin and England. No I do not want a telephone no. I have already written a letter. Thank you. Save my name, email, and website in this browser for the next time I comment. Aer Lingus customer service Contact Aer Lingus. By Content Team All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public.
Contact of SalamAir customer service March 4, Brian M Mannix 3 years ago Reply. Bob Simon 3 years ago Reply. I am trying to give them the costs I would like to recover Pds I do not think they give a damn about customer service. I have been on hold for 10 minutes and counting. I want someone to contact me. Home » Aer Lingus Corporate Office. Aer Lingus Corporate Office Aer Lingus corporate office headquarters location, phone number, address and feedback.
Headquarters Map Check out this cool map plotting the corporate office headquarters for major companies. Annual Reports View and download Aer Lingus annual reports! Company News Find recent Aer Lingus company news! Contact Information Aer Lingus customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.
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