But targeting the right taste, consumers make it a challenging recipe. Choose your reason below and click on the Report button. This will alert our moderators to take action. Stock analysis. Market Research. Nifty 18, Zomato Ltd. Market Watch. ET NOW. Brand Solutions. Video series featuring innovators. ET Financial Inclusion Summit. Malaria Mukt Bharat. Wealth Wise Series How they can help in wealth creation. Honouring Exemplary Boards.
Deep Dive Into Cryptocurrency. ET Markets Conclave — Cryptocurrency. Reshape Tomorrow Tomorrow is different.
Let's reshape it today. Corning Gorilla Glass TougherTogether. Plant milk is catching up in India. Choose your reason below and click on the Report button. This will alert our moderators to take action. Nifty 18, Zomato Ltd. Market Watch. ET NOW. Brand Solutions. Video series featuring innovators. ET Financial Inclusion Summit. Malaria Mukt Bharat. Wealth Wise Series How they can help in wealth creation. Honouring Exemplary Boards.
Deep Dive Into Cryptocurrency. ET Markets Conclave — Cryptocurrency. The fact is, many do, and obviously, the level of service has a lot to do with it. On a recent peak hour Air India flight to Delhi I noticed the general crowd seemed like first-time fliers, while on the return flight on IndiGo, every second flier wore a business suit.
How times have changed. On my many flights on IndiGo, I've never faced a service issue. On a full service carrier like Kingfisher, I remember at least four to five times when I've been completely overlooked yes, overlooked!
No, I wasn't sleeping. They just forgot to ask or serve me! One memorable incident with Kingfisher I'll never forget happened at Hyderabad a few years ago. The aircraft had been delayed by a few hours and a flight that was supposed to depart around PM was now leaving around 11 PM.
Fliers waiting to get home were clearly angry. And in what was the last straw the aircraft was pushed back only to return to the bay because of a last-minute technical glitch. The lead flight attendant instead of at least pretending to care cheerily announced: "Welcome to the good times. These incidents were from the days when Kingfisher had no dearth of backers and Vijay Mallya was literally on top of the world.
Kingfisher was also poaching from other airlines back then. But yet, it faced glaring issues and crew didn't seem motivated to provide the highest levels of service that they claimed to deliver. Compare that with IndiGo, where I've always seen the highest levels of service despite not making any promises. I've noticed the way they work at it. Last week at the Delhi airport when I checked in, I was informed the flight would be 5 minutes late!
I don't know any airline that would consider a 5-minute delay serious enough to warrant informing a guest at check in, or employees who are motivated enough to apologise for a 5-minute delay at check in. IndiGo is also the only airline in India where the commander is expected to step out of the flight deck and greet fliers as they disembark. I've noticed that on some great international airlines, but rarely on any Indian carrier where pilots usually believe they are the cat's whiskers-remember the recent snafu where a Spicejet pilot booted out a lady suffering from cerebral palsy because in his self-exalted opinion she was not capable of flying on her own.
IndiGo is also the only carrier where beyond just announcing the names of the crew members as mere procedure they make it interesting-they tell you which towns they hail from and the languages they speak. It's small touches such as these that provide a great service experience and also motivates employees, and IndiGo seems to be doing it very well.
0コメント